At Pleaser Clothing Store, we take pride in offering vintage-inspired collections that bring elegance to your everyday life. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our returns and exchanges policy is designed with your convenience in mind.

Key Policy Highlights

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unworn, unwashed, and with original tags attached
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Processing: 5-7 business days after we receive your return

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • Return request must be made within 15 days of receiving your order
  • Item must be in its original condition – unworn, unwashed, and undamaged
  • All original tags must be attached
  • Item must be in its original packaging
  • Proof of purchase (order number) is required

Non-Returnable Items

To maintain the quality and hygiene standards that define our brand, the following items cannot be returned or exchanged:

  • Accessories (for hygiene reasons)
  • Essentials (intimate apparel and basic undergarments)
  • Bridal – Under $100 (special occasion items in this category)
  • Items marked as “Final Sale”
  • Personalized or custom-made items

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Pleaser Clothing Store Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Item(s) to Return/Exchange: [Item Name(s) and SKU if available] Reason for Return/Exchange: [Please provide details] Preferred Resolution: [Refund/Exchange for Size/Exchange for Color/Exchange for Item] I confirm that the item(s) are in original condition with tags attached and have not been worn or washed. Thank you, [Your Name]

Step 2: Receive Authorization & Instructions

Within 1-2 business days, our customer service team will email you a return authorization and detailed instructions on where to send your package.

Step 3: Ship Your Return

Package your items securely in the original packaging if possible. Include a copy of your order confirmation or the return form we provide. Ship your return to:

Pleaser Clothing Store Returns
312 Webster Street
Red Bank, US 07701

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for lost or damaged return packages.

Step 4: Processing & Resolution

Once we receive your return, we will inspect the items and process your request within 3-5 business days. You will receive an email notification once your return has been processed.

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit Card (Visa, MasterCard, JCB): 5-7 business days after processing
  • PayPal: 3-5 business days after processing

Please note that original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

Exchanges

We are happy to exchange items for a different size or color, subject to availability. If the item you wish to exchange for is out of stock, we will issue a refund instead.

For exchanges, we will ship the new item once we receive your return. Standard shipping charges apply for the new item shipment.

International Returns

As we serve customers worldwide (excluding some remote areas and parts of Asia), international returns follow the same process. However, customers are responsible for all customs duties, taxes, and international return shipping costs.

Need Assistance?

Our customer service team is here to help you with any questions about returns or exchanges. Please contact us at:

Email: [email protected]
Address: 312 Webster Street, Red Bank, US 07701

We respond to all inquiries within 1-2 business days with the same attention to detail that characterizes our beautifully crafted garments.

Thank you for choosing Pleaser Clothing Store. We appreciate the opportunity to be part of your journey to discover timeless pieces that bring elegance to your everyday life and special moments.